Unnecessary Conflict

If your organization is plagued with unnecessary conflict, then productivity and performance will suffer! Fortunately, there are steps you can take that will help employees and colleagues work together more effectively. Once you take these steps, work can be less stressful and more harmonious, and...

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What's the Point of Your Conversation?

Effective communication requires a different approach for different purposes! Are you trying to make a point? Do you want to bring someone around to your point of view? Do you need to express your feelings? Are you directing the work of someone else? Is your goal to gain commitment or agreement?...

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Well-Intentioned Feedback

Here are three ways to avoid the negative effects of well-intentioned feedback: When others give you feedback, ask yourself, in every case, “What’s the best possible way that person could have intended the feedback s/he’s just given me?” When you give someone feedback, frame your comments in a way...

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How Do Your Customers Find You?

On a recent trip to Halifax, Nova Scotia, we used several methods to find restaurants and coffee shops. The hotel had a city map with advertisments as the border of the map, and we found several good places to eat that way. There was also a pamphlet-sized tourist guide and a magazine-sized...

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