Business owners and managers see the need for good communication skills. It is real. Their employees feel it too!
Smart owners and managers work hard at improving communication—two-way communication at many levels. And more than half of improving interpersonal communication is listening well.
You know the old story: Since we have two ears and and two eyes and only one mouth, we should be listening twice as much as we speak! And then observing twice as much, too!
Effective listening requires asking good questions, asking them well by using non-threatening language, and asking them often.
Next time we’ll look at what some of those good questions are, and how often we might be asking them!