by Alice | May 12, 2017 | Ask Alice, Communication Strategies, Conflict, Leadership, Motivation
Ask Alice: How do I “manage up” when my boss has clearly over committed the resources of our department? We are a high-profile department and he seems to be saying yes and promising things to clients and stakeholders without understanding what it takes to get those...
by Alice | Aug 24, 2010 | Communication Strategies, Motivation
Developing better listening skills is an excellent way to improve your communication skills as a supervisor, and using those critical listening skills effectively will help improve the performance of your employees. How would your employees feel if you met with them...
by Alice | Aug 16, 2010 | Communication Strategies
Business owners and managers see the need for good communication skills. It is real. Their employees feel it too! Smart owners and managers work hard at improving communication—two-way communication at many levels. And more than half of improving interpersonal...
by Alice | Feb 5, 2010 | Communication Strategies, Conflict
Too often we let preconceived ideas color our attitudes and our communication. Doing that can prevent us from understanding others, and also being understood. It can also lead to unnecessary conflict! Suspend judgment at the outset. If you allow opinion or prior...
by Alice | Feb 2, 2010 | Communication Strategies
It’s Up To You! Yes, both understanding and being understood are up to you! If you are the listener in a conversation, it is your responsibility to verify that you have understood what the speaker has said. Depending upon the importance of the topic, you may...